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Who Handles Prostacyl Customer Service, and How Do You Reach Them?
Prostacyl customer service is split in two, and sending a message to the wrong half costs you a day. This page shows which is which, and what to have in front of you before you call.
Quick answer. Prostacyl customer service has two desks. For orders, tracking, address changes and refunds, call +1 (302) 200-3480 or email [email protected]. For page errors, privacy and press, email [email protected]. The website email cannot see orders or start a refund. Order desk hours are not published.
Support is listed before you buy
Both desks, the phone number and the refund steps are printed on this website.
From $49 a bottle on the six-pack · $59 on three · $69 for one · 60-day window
See today's price and guaranteeThis website earns when a bottle is bought through its checkout. The seller sets the prices; the checkout is the authority on the total.
- Order desk: +1 (302) 200-3480 or [email protected]. Orders, tracking, changes, refunds.
- Website desk: [email protected], Monday to Friday, 9:00am to 5:00pm ET.
- The website desk cannot see orders and cannot start a refund.
- A misdirected refund request does not pause the 60-day window.
- Order desk opening hours: not published.
- Have the order ID ready. If the question is about the bottle, have the lot number too.
Who runs Prostacyl customer service?
Two desks answer for this website, and they do different jobs. The order desk can see shipments and payments. The website desk reads the pages and nothing else.
This split is stated on the contact page and again in the refund policy. It matters because the 60-day guarantee counts from the date of purchase. Every day an email sits in the wrong inbox is a day of the window gone.
Which Prostacyl customer service desk handles what?
| What you need | Order desk | Website desk |
|---|---|---|
| Find a parcel or a tracking number | Yes | No |
| Change a delivery address before dispatch | Yes | No |
| Start a refund inside the window | Yes | No |
| Get a return authorisation and the return address | Yes | No |
| Query a charge on a card statement | Yes | No |
| Report a wrong figure or a typo on a page | No | Yes |
| Ask which source a sentence came from | No | Yes |
| Make a privacy or data request | No | Yes |
| Press and permissions | No | Yes |
From the routing table on the contact page.
If you are unsure, use the telephone. It is the route with a person on the end, and they can redirect you within the same call.
How do you reach Prostacyl customer service?
- Order desk, phone: +1 (302) 200-3480.
- Order desk, email: [email protected]. Put the order ID in the subject line.
- Website desk, email: [email protected], Monday to Friday, 9:00am to 5:00pm ET.
- Office: 540 Madison Avenue, Floor 18, New York, NY 10022, USA. This is a correspondence address.
- Returns: 90 Park Avenue, Floor 15, New York, NY 10016, USA. Do not post anything before you hold a return authorisation.
The phone settles anything that needs a decision on the spot. Email is better when you want the exchange in writing. Opening hours for the order desk are not published, so we cannot give them.
What should you have ready before calling Prostacyl customer service?
The site lists five details that turn a long call into a short one.
- Your name as it appears on the order.
- The order ID, printed at the top of the confirmation email.
- The email address used at the checkout.
- What the call is about: a parcel, an address, a refund, a lot that does not match, or a charge you do not recognise.
- The order date, the pack you bought, and the lot printed on the bottle if the question is about the product itself.
For tracking, add the delivery postcode. It helps the desk find an order when the email address was mistyped. Check your spam folder first, since dispatch emails land there often enough that it is the first thing the desk will ask.
How does Prostacyl customer service handle a refund?
Through the order desk only. A refund begins with a return authorisation, given by phone or email. The return address is issued with it.
- The window is 60 days from the date of purchase, opened bottles included.
- Return postage is the buyer's cost.
- Once the goods are received and checked, the refund takes 3 to 5 business days to process.
- It then takes 5 to 10 days to appear on the card.
The guarantee page sets out the steps in order. Our post on the 60-day guarantee for the cautious buyer adds a few practical tips.
What if you bought Prostacyl somewhere else?
Then Prostacyl customer service on this website cannot help with the order. The refund policy says orders placed with a marketplace listing or any reseller follow that seller's own return terms. This website holds no record of such orders and cannot refund them.
For a question about the bottle itself, such as a lot that does not match, the batch page lists the checks. If the bottle disagrees with the label shown here, keep the bottle and the packaging while the question is open.
Can Prostacyl customer service answer medical questions?
No. Neither desk gives medical advice. Prostacyl is a dietary supplement, not a drug, and it is not FDA approved. Questions about your own symptoms or medicines belong with your doctor or pharmacist.
Blood in the urine, pain, fever or new symptoms need to be seen. Being unable to urinate is an emergency. Do not wait for an email reply.
Label, price and guarantee facts
| Item | What the label or the seller prints |
|---|---|
| Order desk | +1 (302) 200-3480; [email protected] |
| Website desk | [email protected]; Mon to Fri 9:00am to 5:00pm ET |
| Prices | 1 bottle $69; 3 bottles $177; 6 bottles $294 |
| Guarantee | 60 days from the date of purchase, opened bottles covered, return postage at the buyer's cost |
| Refund timing | 3 to 5 business days to process, then 5 to 10 days to reach the card |
| Lot | PRO-26/GE-3008, a filing reference and not a lab result |
| Order desk hours | Not published |
Contact details as printed in the site footer and on the contact page.
Frequently asked questions
What is the Prostacyl customer service phone number?
+1 (302) 200-3480. It is the order desk, for orders, tracking, address changes and refunds.
What is the Prostacyl customer service email?
For orders, [email protected]. For page corrections, privacy and press, [email protected]. The second cannot see orders.
When is Prostacyl customer service open?
Order desk hours are not published. The website desk answers Monday to Friday, 9:00am to 5:00pm ET.
Can I ask for a refund by emailing [email protected]?
No. That address cannot see orders or start a refund, and sending a request there does not pause the 60-day window. Call the order desk instead.
How do I get a tracking number again?
Check your spam folder, then call the order desk with your name, email, order ID, pack, order date and delivery postcode.
Who do I contact if my bottle does not match the label?
Call the order desk with the order ID and the lot printed on the bottle. Keep the bottle and packaging until the call is finished.
Our view
Prostacyl customer service is simple once you know the split. Orders and refunds go to the phone line or the order email. Pages and corrections go to the website email. Everything else is a detour that spends days of your window.
The gaps are small but real. Order desk hours are not published, and neither desk gives medical advice. Plan for both.
If you are buying, save the order confirmation email. Every later conversation points back to it.
Sources named on this website and used above
- The FDA's questions and answers on dietary supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- NIH Office of Dietary Supplements consumer fact sheet. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
Order from the desk that stands behind the window
The 60-day guarantee belongs to orders placed on this website.
From $49 a bottle on the six-pack · $59 on three · $69 for one · 60-day window
See today's price and guaranteeThis website may earn a commission on orders placed through its checkout. The seller sets the prices.
