Prostacyl Official Website › Contact
ContactContact Prostacyl Support
By the Prostacyl Team at Getprostacyl · Medical review: Dr. Jason Hafron, MD · Revised
Two desks answer for this website. Tracking, address changes and refunds go to +1 (302) 200-3480 or [email protected]. Pages, typos, privacy requests and press go to [email protected]. The website address cannot see an order, so a refund asked for there loses a day in the forwarding.
Where to write, what to have ready, and the one message that belongs at the other address.
Which Prostacyl desk handles what?
Nine common requests, and which of the two addresses can actually act on each.
| What you need | Order desk — +1 (302) 200-3480 | Website desk — [email protected] |
|---|---|---|
| Find a parcel or a tracking number | Yes | No |
| Change a delivery address before dispatch | Yes | No |
| Start a refund inside the window | Yes | No |
| Get a return authorisation and the return address | Yes | No |
| Query a charge on a card statement | Yes | No |
| Report a wrong figure or a typo on a page here | No | Yes |
| Ask which source a sentence came from | No | Yes |
| Make a privacy or data request about this website | No | Yes |
| Press, interviews and permissions | No | Yes |
One telephone number, two email addresses, and no overlap in the middle column.
The line worth reading twice is the third one. [email protected] reaches the editorial side of this desk, which reads the pages rather than the orders. No shipment, no payment record and no refund button sits on that side, so a refund request landing there is passed across before anybody can act on it.
Inside the 60-day window that delay is avoidable and worth avoiding. Anything with an order ID attached goes to the telephone or to [email protected]; anything about a sentence on this website goes to the other address.
If you are genuinely unsure, use the telephone. It is the route with a person on the end of it and they can redirect you inside the same call.
Writing to the Prostacyl order desk
The five details that turn a long call into a short one, gathered before you dial.
With those in front of you, call +1 (302) 200-3480 or send them to [email protected] with the order ID in the subject line. The telephone settles anything that needs a decision on the spot; email is better when you want the exchange in writing.
One habit saves more time than any other: quote the lot number when the question is about the bottle rather than about the parcel. It is printed on the label, it identifies the production run, and the batch page explains what it does and does not prove.
Writing to the Getprostacyl website desk about these Prostacyl pages
For anything about the words on this website rather than about a parcel.
Send it to [email protected]. The desk reads that address Mon–Fri 9:00am–5:00pm ET.
Corrections are made on the page itself rather than added underneath it, and the review date at the foot moves forward when one lands. The about page sets out the four steps that take a message from an inbox to a changed sentence.
Getprostacyl addresses for Prostacyl post and returns
One address for letters, one for bottles, and what happens if they are swapped.
Office, for correspondence
540 Madison Avenue, Floor 18, New York, NY 10022, USA
Letters, legal notices and press. Bottles posted here land in an office rather than a warehouse and have to travel on, and the days that takes are days off the window you are trying to claim inside.
Returns, for guarantee parcels
90 Park Avenue, Floor 15, New York, NY 10016, USA
Call the order desk before anything is posted. A parcel that arrives without a return authorisation can be refused at the door, and a box with no name inside it is the commonest reason a refund stalls.
Two addresses, two jobs, and they are not interchangeable. The office handles paper; the warehouse handles bottles.
Whatever you post back, send it tracked. Return postage is the buyer’s cost, the tracking number is the only proof a parcel was sent, and the refund clock does not start until the bottles arrive.
Starting a Prostacyl refund: where it begins
Which desk opens a refund, and the three habits that keep one moving.
It begins with a telephone call, and it has to. The 60-day window runs from the date of purchase on every pack, opened bottles included, and the desk that can open a refund is the one holding the order.
Three things decide how smoothly it goes. Ring before posting anything. Put your name, the email used at the checkout and the order ID inside the box. Send it tracked and keep the number until the money lands.
Then there are two separate waits: three to five business days for the desk to process it, and five to ten more before a bank posts it to the card. The second one is not the desk’s to shorten, and the refund policy sets out all five steps in order.
What the Prostacyl desks cannot do
Five requests that arrive here regularly and belong somewhere else entirely.
- Take an order. Every purchase goes through the checkout behind the order button, and neither the telephone nor either email address can put one through.
- See your card details. They are entered on the seller’s checkout and never on this website, which is why nobody here can read one back to you.
- Answer a clinical question. Nobody at this desk can tell you why you are getting up at night, and a page that pretended otherwise would be worth less than this sentence.
- Change the price. The packs are the seller’s and the struck figures beside them are the seller’s own comparison prices.
- Confirm a bottle this desk did not ship. A marketplace purchase carries that seller’s policy, and the lot record here covers stock sent from here.
The third line is the one people test most often, so it is worth expanding. Urinary symptoms have several possible causes and telling them apart is an examination rather than an email. MedlinePlus describes what an enlarged prostate is in ordinary language, and the 2026 revision of the American Urological Association guideline sets out what a first assessment involves.
For the ingredients themselves, the NIH’s complementary health centre publishes plain summaries that are not selling anything. This desk links out to them rather than paraphrasing, because a reader asking a question like that deserves the source.
When the Prostacyl desks reply
Three routes, what each is good at, and which one to use when a date is closing in.
| Route | Hours | What it is best for |
|---|---|---|
| Telephone — +1 (302) 200-3480 | The order desk’s own hours | Anything time-sensitive: a refund inside the window, a parcel, an address that needs changing before dispatch. |
| Order email — [email protected] | Answered in order of arrival | Anything you want in writing, with the order ID in the subject line. |
| Website email — [email protected] | Mon–Fri 9:00am–5:00pm ET | Corrections, sources, privacy and press. Not orders. |
Hours are as the seller publishes them. The checkout runs continuously; the desks do not.
A message with an order ID, a date and a clear question is answered faster than a message without one, everywhere and always. That is not a policy, it is arithmetic: the desk cannot look anything up until it knows what to look up.
If a reply has not arrived and the 60-day window is close, use the telephone. A window is a date rather than a queue position, and a call is the only route that cannot sit unread.
Prostacyl contact questions, answered briefly
Can I place an order by phone or by email?
No. Orders go through the checkout behind the order button on this website, which is where the pack, the shipping and the current price are confirmed. Neither desk can take a payment, and nobody here will ever ask you for card details in an email.
Why can the website address not see my Prostacyl order?
Because it reaches the editorial side of this desk rather than the checkout. [email protected] is the address for corrections, sources, privacy and press. Anything with an order ID attached belongs with [email protected] or the telephone, which is where a refund can actually be opened.
What should I have ready before I call?
Your name as it appears on the order, the order ID from the confirmation email, the email address used at the checkout, the date, and the lot number printed on the bottle if the question is about the product rather than the parcel. Those five cover almost every call.
Where do I send a returned bottle?
To 90 Park Avenue, Floor 15, New York, NY 10016, USA, and only after the order desk has issued a return authorisation. Put your name, the checkout email and the order ID on a note inside the box, send it tracked, and keep the tracking number until the refund appears.
Can this desk tell me whether the capsules will help me?
No, and it would be a poor website that tried. What it can do is print every amount on the panel beside the dose the published research used, which is the part of that question anyone can actually check. The ingredients page does that row by row.
How do I report a mistake on one of these pages?
Email [email protected] with the page, the sentence and, if you have one, the source that contradicts it. Corrections are written into the page itself rather than appended underneath, and the review date at the foot moves forward when one is made.
Sources cited on this Prostacyl page
- MedlinePlus. Enlarged Prostate (BPH). Bethesda (MD): U.S. National Library of Medicine, National Institutes of Health. https://medlineplus.gov/enlargedprostatebph.html
- Goueli R, Badlani GH, Welliver C, et al. Management of Lower Urinary Tract Symptoms Attributed to Benign Prostatic Hyperplasia: AUA Guideline (2026) Part I: Presentation and Evaluation. J Urol. 2026;216(2):143-151. PMID 42095481. https://pubmed.ncbi.nlm.nih.gov/42095481/
- National Center for Complementary and Integrative Health. Saw Palmetto: Usefulness and Safety. https://www.nccih.nih.gov/health/saw-palmetto
- Franco JV, Trivisonno L, Sgarbossa NJ, et al. Serenoa repens for the treatment of lower urinary tract symptoms due to benign prostatic enlargement. Cochrane Database Syst Rev. 2023;6(6):CD001423. PMID 37345871. https://pubmed.ncbi.nlm.nih.gov/37345871/
Order Prostacyl through the official checkout
Neither desk can take an order, and that is deliberate: the checkout confirms the pack, the shipping and the current price before anything is paid. 60 days to change your mind on every pack.
One bottle $69 · six bottles $294 · 60-day money-back guarantee
Order Prostacyl On The Official WebsiteTwo capsules a day · 60 per bottle · lot PRO-26/GE-3008
